Services & Digital Professional Offerings
Marriotts Legal Services Ltd.
Effective Date: [Aug 01 2025]
Last Updated: [Jan 01, 2026]
This Refund and Returns Policy sets out the terms under which refunds may be issued for services and service-based digital offerings purchased through the Marriotts Legal Services Ltd. online store or website.
This policy should be read together with our Terms & Conditions, Privacy Policy, and Cookie Policy.
1. Scope of This Policy
This policy applies to services, including but not limited to:
- Professional paralegal services
- Legal research, drafting, and document preparation services
- Compliance, AML, and regulatory support services
- Advisory, consultation, and assessment services
- Service-based digital deliverables (including reports, analyses, and written opinions prepared on request)
No physical goods are sold.
2. Nature of Services
All services provided by Marriotts Legal Services Ltd. are:
- Professional services delivered on a bespoke or semi-bespoke basis
- Commenced following purchase, confirmation, or written instruction
- Dependent on information supplied by the client
As such, services are considered time-based and knowledge-based professional services.
3. Statutory Right to Cancel
Where applicable under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
- You have a 14-day cooling-off period for service purchases made online
- However, if you expressly request that the service begins within the 14-day period, you acknowledge that:
- Once the service has been fully performed, your right to cancel is lost
- If the service has been partially performed, you may be liable for costs incurred up to the point of cancellation
Your consent to early commencement is obtained at checkout or prior to service initiation.
4. Refund Eligibility
Refunds may be considered only in the following circumstances:
4.1 Service Not Commenced
If the service has not yet commenced, you may request a full refund within the statutory cancellation period.
4.2 Failure to Deliver
A refund may be considered if:
- We fail to provide the agreed service
- Delivery is unreasonably delayed due to factors solely attributable to us
4.3 Legal or Regulatory Obligation
Refunds may be issued where required by applicable consumer protection law.
5. Non-Refundable Circumstances
Refunds will not be issued where:
- The service has already commenced or been completed
- Work has been carried out based on instructions or materials you provided
- You change your mind after service commencement
- You are dissatisfied with outcomes that depend on third parties, authorities, or legal processes
- The service does not produce a desired or expected result
- Delays or limitations arise due to incomplete, inaccurate, or late information provided by you
All services are provided on a best-efforts basis and do not guarantee specific legal or regulatory outcomes.
6. Client Responsibilities
To enable effective service delivery, you agree to:
- Provide accurate, complete, and timely information
- Respond promptly to requests for documentation or clarification
Failure to do so may affect timelines and refund eligibility.
7. Requesting a Refund
To request a refund, you must:
- Submit a written request within 14 days of purchase (or earlier, where service commencement applies)
- Provide proof of purchase
- Clearly state the reason for the request
Refund requests must be submitted to:
Email: [email protected]
8. Review and Decision Process
- All refund requests are assessed on a case-by-case basis
- We reserve the right to determine whether a refund is appropriate under this policy and applicable law
- Our decision will be communicated in writing
Approved refunds will be processed using the original payment method.
9. Refund Processing Time
Where a refund is approved:
- Refunds are typically processed within 5–10 business days
- Processing times may vary depending on payment providers
We are not responsible for delays caused by third-party financial institutions.
10. Chargebacks and Disputes
Initiating a chargeback without first contacting us may:
- Delay resolution
- Result in suspension or termination of ongoing services
We encourage clients to contact us directly to resolve concerns professionally and efficiently.
11. Amendments to This Policy
Marriotts Legal Services Ltd. reserves the right to amend this Refund and Returns Policy at any time.
Any amendments will be published on our website and apply to future service purchases only.
12. Contact Information
For questions regarding this policy or refund requests, please contact:
Marriotts Legal Services Ltd.
Email: [email protected]